Allen Schultz

IT Consultant at RidgeCrest Herbals

allen.schultz@gmail.com

Summary

Linux System Administrator seeks employment in Linux System Administration or any similar job. Education

and certificates include Associate degree in Computer Science, Cisco Certified Network Admin, CompTIA

Security+ and CompTIA A+. Ten years of experience in technical support. Seasoned in Hardware and Software

troubleshooting, Network troubleshooting, configuration and Fractional/Full T1 Internet provisioning. With

customer service and data entry experience.

Specialties: CompTIA Security+, A+, Cisco CCNA, Computer Science Associate, Dell, hardware, software,

installation, configuration, upgrades, troubleshooting, Linux, FreeSWITCH or sip phone technologies,

networking and database design and implementation, C++, C, Java, PHP and Perl.

Adaptive software use to fit situation needs.

Adaptive learning of anything I'm allowed to get my hands on.

Experience

IT Consultant / Linux System Admin at RidgeCrest Herbals

May 2012 - February 2014 (1 year 10 months)

Supported various Linux systems, mostly Debian based.

Supported Windows XP systems.

Configured a new FreeSWITCH server from scratch and setup client sip phones for it.

Managed Virtual Machines (with VirtualBox) for various tasks.

Created and managed basic bash scripts for several functions, including backups and updating git

repositories.

Network Administrator at ITT Systems

September 2009 - May 2010 (9 months)

Maintained a separated two-tier secure network running Microsoft Windows XP, Microsoft Server 2003,

Microsoft Active Directory, Microsoft Exchange, Cisco Switches and Routers.

Assisted Satellite Communications (SATCOM) Administrators and Systems Administrators in their duties

when necessary.

Dell Hardware Support Technician at Teleperformance USA

July 2007 - October 2008 (1 year 4 months)

Acquired Dell Tier 2 Certification from Dell.

Provided hardware/software support via Phone/Internet Chat for North American Dell customers on multiple

Dell Lines of Business computers, resovling more than 40 client issues per day.

Dispatched onsite technicians and parts when needed.

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Helped launched the Core Business Group Internet Chat Line of Business (First Wave).

Acted as a Resolution Specialist for fellow agents when they needed help with customer issues or a second

opinion for sending parts.

3 recommendations available upon request

Clearwire Internet Support Specialist at Teleperformance USA

April 2006 - July 2007 (1 year 4 months)

Provided wireless modem, email, browsing, and web hosting troubleshooting over the phone, including

resetting passwords and settings.

Provided information about known issues/outages in customer's area when necessary.

Escalated to Tier 2 support as needed.

Assisted other agents with their customer's issues as a Tier 2 agent.

Acted as a Voice-over-IP Subject Matter Expert (VoIP SME) and provisioned customers for using VoIP

technologies.

Certified as a Clearwire Email Specialist.

Cox Cable TV Support Technician at Teleperformance USA

May 2005 - March 2006 (11 months)

Provided over the phone technical support to customers for their cable television service issues, including

Cox Cable set-top boxes or scheduled on-site appointments for problem resolution as needed.

Maintained above an 80% QA score.

Data Conversion Operator at USPS

December 2001 - January 2004 (2 years 2 months)

Coded letter and flats images into the computer for sorting.

Maintained under a 4% error rate.

AT&T Managed Internet Services Provisional Technical Engineer at Convergys

August 2000 - November 2001 (1 year 4 months)

Acted as a Project Manger for the installation of T1/FT1 lines utilizing time management, knowledge of

Routers and CSU/DSU's (primarily Cisco and Paradyne), and coordinated with other AT&T vendors to

provide a working Internet service with AT&T's Managed Internet Services.

Acquired IP address blocks and circuit connection information.

Collaborated with third-party support teams/services during setup of client's service.

Troubleshot client connections while activating new circuits.

Certified as a AT&T Provisional Technical Engineer.

AT&T @Home Internet Support Technician at Convergys

April 2000 - August 2000 (5 months)

Provided modem, email, browsing troubleshooting over the phone, including resetting passwords.

Provided information about known issues/outages in customer's area when necessary.

Escalated to Tier 2 support as needed.

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Computer Lab Technician at Estrella Mountain Community College

September 1997 - December 1999 (2 years 4 months)

Helped setup a working LAN at the Millennium High School for a class project.

Researched and shared computer knowledge to assist fellow students, family, and friends when buying and

setting up computers.

Assisted students at college lab with the computers so they continue their

Accounting Assistant at Del Webb Corporation

October 1996 - April 1997 (7 months)

Promoted the utilization of TQM techniques for team members for a TQM event.

Created, printed and filed reports for the accounting department.

Assessed and tagged computer equipment for IT department.

Skills & Expertise

A+ Certified

Troubleshooting

Hardware

C++

CCNA

A+

Software Installation

Linux

Dell Computers

CompTIA Network+

Software

Java

C

DHCP

Windows 7

Servers

Computer Hardware

Network Administration

Routers

System Administration

VMware

Windows Server

Networking

Technical Support

Cisco Technologies

Windows XP

Freeswitch

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Certifications

CIW v5 Associate

Certification Partners, LLC August 2010

CIW Web Foundations Associate

Certification Partners, LLC August 2010

Security+

CompTIA 2010

A+ Certified Professional

CompTIA 2007

Education

Western Governors University

Bachelor of Science, Information Technology—Networks Administration, 2010 - 2012

Salt Lake Community College

Associate of Science, Computer Science, 2005

Estrella Mountain Community College

1997 - 1999

Honors and Awards

National Mathematics Achievement Award, 1994

Interests

Biking, Hiking, Digital Photography, Computer Programming, Reading Novels, Strategic Gaming, Writing,

Computers

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Allen Schultz

IT Consultant at RidgeCrest Herbals

allen.schultz@gmail.com

3 people have recommended Allen

"Allen is a great assist to any company that he works for. I would hire him in a heartbeat."

— David Burns, Supervisor, Teleperformance, USA, managed Allen at Teleperformance USA

"Allen is a brilliant and knowlegeable technician and a hard working employee."

— Eileen Greene, Technial Support Agent, Unisys, worked directly with Allen at Teleperformance USA

"I worked with Allen as an advisor to front-line technical support agents for Dell computers. The nature of

Allen's questions tipped me off quite early - they were regularly above and beyond the norm. They were

questions that showed he'd already worked out his own analyses, and questions that showed he was fully

committed to the concept of "ownership" for his customers' issues that our project strove for. Other

supervisors I have talked to have expressed similar admiration for Allen's work and commitment."

— Christopher Scott, Technical Support Agent - Senior Support Resolver - Resolution

Specialist, Teleperformance USA, managed Allen indirectly at Teleperformance USA

Contact Allen on LinkedIn

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